Refund Timeline

• Refunds for cancelled orders before shipment will be initiated within 2 – 5 business days of cancellation confirmation.
• For prepaid orders, the refund will be credited to the original payment method.
• It may take an additional 2–3 days for the amount to reflect in your account depending on your bank or payment provider.

Return and Replacement Policy

Return Window

Returns or exchanges can be requested within 5 days of delivery, in cases of:

•   Damaged products
•   Wrong product delivered
•   Product with tampered seal

Steps to Initiate a Return

1. Contact our customer support via  info@oviyasglobal.com within 5 days of receiving the product.
2. Provide your order ID, reason for return, and clear images or videos showing the issue (e.g., damaged item, wrong product, batch number, invoice, packaging).
3. Once approved, we will schedule a reverse pickup within 4–7 business days.
4. Refunds or replacements will be processed only if products are returned in original condition with seals, packaging, and labels intact.

Conditions for Rejection of Returns

Returns will not be accepted if:

• Original packaging or accessories are missing or damaged.
• Product has been used, altered, or tampered with.
• Return request is made after 5 days of delivery.
• Product was a free gift or promotional item.